Orders & shipping
After placing an order, you will receive an e-mail acknowledgment.
This will be followed by another e-mail once we have verified your payment details and approved your order for shipping. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
We ship worldwide via DHL Express or similar, with services from CTT Express for selected countries.
FREE Shipping to Portugal and Spain
FREE Shipping to Europe (selected countries) for orders > 200€
Please note that the address provided at the checkout should be one where there is someone to receive the package Monday to Friday 9am-5pm.
Shipping is calculated at the checkout and shipping times are to be used as a guide only and are based on time from order. IMELDA´SECRET cannot take responsibility for delays due to customs clearance or payment transaction.
DUTIES & TAXES
Import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.