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Alternative Dispute Resolution

Dear IMELDA’SECRET Collectors,

The European Union has created a website to support consumers in submitting claims on any dispute in which they are involved when using online shops. IMELDA’SECRET hereby provides all the information so that you can exercise your right to complain to an official and impartial party ('dispute resolution entity') which will help to resolve the dispute in question.

If by any chance you were dissatisfied with the purchase of goods on our website, or were unhappy with the solution presented by us to resolve the situation, you can access this official website /? to state your complaint .

The Alternative Dispute Resolution is the possibility that all consumers have at their disposal to appeal to official entities which will assist or orient them in the resolution of any conflict before opening litigation in court.

In general, the procedure is as follows: you as a customer ask an impartial third party who acts as an intermediary between you and IMELDA’SECRET. The intermediary may suggest a solution to your complaint, impose a solution to both parties or bring the parties together to find a solution.

Perhaps you might know the concept of alternative dispute resolution by another name: 'mediation', 'reconciliation ', 'arbitration' or 'committee in the context of consumer disputes'.

The alternative dispute resolution is, as a rule, less expensive, less formal and faster than litigation in court.